Updated: May 12, 2021
Now that our state has lifted restrictions, we are continuing to offer elective surgeries and our full menu of veterinary services for your pet.
For all appointments, please call and follow the prompts to check in and let us know what parking spot you are in and the phone number we can reach you during the appointment. You now have the option of either curbside care or coming into speak with the medical team after the exam is complete for the discharge. Just let us know which method you prefer.Most of the nurse only appointments will remain curbside at the team’s discretion.
Regardless of the type of appointment be prepared to answer your phone so that our team can obtain a history and make the plan with you.A team member will come out and bring your pet inside for the exam. We require all dogs to be on a leash and all cats to be in a carrier. We have our own sanitized leashes, and we ask you to remove all extra “clothing” from your pet before you leave your home. You can leave on their harness/collar and leash but after we put on our clinic leash, we may detach your leash if able. If you want to pass off any samples or notes to us, please do so at that time.
For those clients that would like to come inside we still require you to wear a mask. We will have you come straight into the exam room after the exam to discuss your pet’s discharge information. We ask during this time you to remain in the room and not to wander or congregate in the lobby.
For those still opting for curbside care, the doctor will call you after the exam and together you will make a treatment plan. A team member will discuss and finalize the invoicing/billing. We will complete the treatments and bring your pet, any medications/foods and discharge paperwork to you at your car. Payment will be taken at that time and processed. Receipts and discharge paperwork can be emailed as well.
Enhanced cleaning procedures and safety precautions remain in place inside the hospital as well.
Prescription and Food Pick-up
Please contact the hospital in advance for prescription and food refills we request 24-48 hours for most refills, possibly much longer for certain medications and foods. When your prescription is ready for pick-up, we will contact you. When you arrive, please come inside to check out and pick up your items. If you prefer curbside just call us so that payment can be processed, and we will bring your medications/food out to your vehicle.
We want to remind you that we also have a trusted online pharmacy partner who can deliver your pet’s supplies directly to your home. Shipping is free on many orders, and there’s also an Auto-Ship option that will send your pet’s regular meds and foods to you on schedule.
End of life or euthanasia care is still being provided with one to two family members present. We ask if able that you call in advance so that we may instruct you on what to do upon arrival. For all interactions, we ask that only healthy members of your family accompany your pet.
We also want to say how much we appreciate your patience and cooperation during this time as we continue to work hard to keep you, our staff and your pets healthy. Please don’t hesitate to call us at (941)492-9692 or emailing firstname.lastname@example.org if you have questions at all.
~ Dr. Molly and all the Doctors and Staff of Venice Pines Veterinary Clinic